Returns and Exchanges

• I want to return the product I purchased. What should I do?

If you are not satisfied with the products you receive for any reason, you can return them within 15 days and get a refund. For this, all you have to do is to call 0532 452 17 59 or send an e-mail to If there is no product defect, the shipping fee for the return belongs to the customer.

• I want to change the products I purchased. What should I do?

You have the right to change for 30 days for products that you are not satisfied or want to change for any other reason. Regarding the subject, you can send an e-mail to or call 0532 452 17 59. Since the size table of the products is available on our website, if you meet the shipping fee for size changes, the change takes place. You can give the product you want to change to our contracted cargo to Yurt İçi Kargo and exchange it for another product you want. Damaged and / or worn products cannot be exchanged. If the product requested to be changed is sent to us, the necessary investigations will be made within a maximum of 5 business days and you will be informed.

• The product I bought was damaged / defective. What should I do?

If the product you bought from is damaged and / or defective, you can return it within 30 days and get your money back. Regarding the subject, to can send mail or by calling 0532 452 17 59 You can return or exchange your package free of charge with our contracted cargo, Yurtdisi Kargo.

• The incoming products and the order I placed are not the same. What should I do?

In this case, you should send an e-mail to or contact us on 0532 452 17 59. Our customer service will provide you with the necessary information on the subject as soon as possible.